Frequently Asked Questions
Everything you need to know about shopping with DEAR FRANKIE.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that jewelry and final sale items are not eligible for return due to hygiene and clearance policies.
How do I know which size to choose?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for personalized advice.
What payment methods do you accept?
DEAR FRANKIE accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now Pay Later options via Klarna and Afterpay.
Are your materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we vet all our manufacturing partners for fair labor practices.
Can I change or cancel my order after it has been placed?
Because we process orders quickly, we can only make changes or cancellations within 1 hour of purchase. Please email [email protected] immediately with your order number.